Refund and Returns Policy

Refund & Returns Policy

HISSTORY | Built Different. Driven by Purpose.

Last updated: October 27, 2026

Thank you for shopping with HISSTORY. Every purchase supports our mission to inspire faith, strength, perseverance, and purpose through apparel and lifestyle products rooted in Isaiah 40:31.

We want you to be satisfied with your purchase. Please review our Refund & Returns Policy before placing an order.

1. Made-to-Order Products

Most HISSTORY products are made specifically for you after your order is placed through our print-on-demand fulfillment partners.

Because these products are produced on demand, we do not accept returns or exchanges for:

  • Ordering the wrong size or color.

  • Changing your mind after purchasing.

  • Personal preferences regarding fit or style.

  • Ordering an incorrect item or variation when the item delivered matches your order.

Please review product descriptions, sizing charts, colors, and order details carefully before completing your purchase.

This policy does not limit any consumer rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered due to a production or fulfillment error, please contact HISSTORY within 30 calendar days of receiving your order.

Eligible issues may include:

  • Damaged merchandise.

  • Manufacturing defects.

  • Incorrect print or embroidery placement.

  • Receiving the wrong product, color, or size due to a fulfillment error.

  • Missing items from your order.

To help us resolve the issue, please provide:

  1. Your full name and order number.

  2. A description of the problem.

  3. Clear photographs showing the affected product and issue.

  4. Photographs of the product label or packaging, if relevant.

Once the claim is reviewed and approved, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost.

You do not normally need to return a defective or misprinted item unless we provide specific instructions.

3. Lost or Missing Packages

If your package has not arrived, please contact us so we can investigate the shipment.

Claims for packages lost in transit must be reported within 30 calendar days of the estimated delivery date.

We may ask you to verify your shipping address, review tracking information, or contact the delivery carrier.

If the package is confirmed lost in transit and the claim is approved, we will arrange a replacement or refund as appropriate.

If tracking indicates that an order was delivered but you cannot locate it, please contact us promptly. Such cases require investigation and are not automatically eligible for a free replacement.

4. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the package can be resent.

Please contact us immediately if you notice an address error. Address changes cannot be guaranteed after shipment.

5. Order Changes and Cancellations

Because HISSTORY products are produced on demand, fulfillment may begin shortly after an order is placed.

If you need to change or cancel your order, contact us immediately.

We will make reasonable efforts to accommodate your request before production begins. However, once fulfillment has started, cancellation or changes may no longer be possible.

Cancellation requests are not guaranteed.

6. Refund Processing

When a refund is approved, HISSTORY will issue it to the original payment method used at checkout, unless otherwise required by law or agreed with you.

You will receive confirmation when the refund has been processed.

The time required for funds to appear in your account depends on your bank or payment provider.

If only part of an order is affected, the refund may apply only to the affected item or items.

7. Exchanges and Sizing

We do not offer standard size or color exchanges for correctly fulfilled made-to-order products.

Please consult the sizing chart on each product page before ordering.

If an item arrives with an incorrect size label or differs materially from the specifications provided, contact us under Section 2 so we can review the issue.

8. Unauthorized Returns

Please do not send merchandise to the shipping address shown on your package or to a manufacturing facility without contacting HISSTORY first.

Returning merchandise without authorization does not guarantee a refund or replacement.

If a physical return is required, our support team will provide instructions.

9. Customer Support

For questions, damaged-item reports, refund requests, or assistance with your order, please contact HISSTORY.

Email: [Insert official HISSTORY customer support email]

Subject: HISSTORY Order Issue – Order #[Your Order Number]

Please include your order number and a description of the issue so we can assist you efficiently.

10. Consumer Rights and Policy Updates

Nothing in this policy excludes or restricts any refund, cancellation, return, or other consumer protection rights that apply under the laws of your jurisdiction.

We may update this policy from time to time. The current version will be available on our website.

HISSTORY

Built Different. Driven by Purpose.

Isaiah 40:31